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Using PlanRadar

View Read Receipts of Tickets

Overview

Verify whether the assignee of your ticket has already viewed it.

Access & Permissions

Check Read Receipts

To view read receipts:

  1. Open the ticket
  2. See the eye symbol next to the assignee field
  1. Open the ticket
  2. See the eye symbol next to the assignee field
  1. Open the ticket
  2. See the eye symbol next to the assignee field

Enable/Disable Read Receipts

For privacy reasons, users can enable/disable the read receipts of the tickets assigned to them. To do so:

  1. Click Settings
  2. Click Profile
  3. Select/Clear the Read Confirmation checkbox
    Enable Disable Receipts.png
  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Read receipts toggle
  4. Tap Done
    Enable.png
  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Ticket read receipts toggle
    Read Receipts Toggle.jpeg.png

Updated May 20, 2025