Tickets Plan View
Overview
Use the tickets plan view to see where tickets are located on the plan.
Access & Permissions
How to access Tickets Plan View
-
Click Tickets
-
Open the Project menu
-
Click on a layer e.g. Ground Floor

-
Open the View drop-down menu
-
Click Plan

-
You see the tickets plan view

- Tap Tickets in the main menu

- Select a layer e.g. Ground Floor
The Plan view is not available while All layers is selected. - Tap Plan

Tickets Plan View
In the toolbar you select the project, layer, form, and filter to define which tickets are displayed in the tickets plan view.
If your active layer has a BIM model instead of a 2D plan, then the plan view is replaced by the BIM viewer.
Show/Hide Ticket List
The ticket list is shown by default. To hide it:
- Click the Arrow button

To show the ticket list:
- Click the Arrow button

Selecting a layer works the same for plan view and list view.
If your active layer has a BIM model instead of a 2D plan, then the plan view gets replaced by the BIM viewer.
Open a Ticket
Open a ticket to view it's details or edit it:
- Click on the ticket in the ticket list to automatically show the ticket pin on the plan and open the ticket preview.
- OR click on the ticket pin on the plan to open the ticket preview.
- Click Open to view all details of the ticket.

- Tap on a ticket pin

- Tap on the ticket ID / title

Navigate through the Plan
Panning
To move the displayed part of the plan:
- Use drag & drop

- Use one-finger drag

Zooming
There are different ways to zoom in and out on the plan:
- Use your mouse wheel anywhere on the plan
- OR Click the + or - buttons
- OR Click the Zoom plan to fit screen button to view the whole plan at once:

Full-screen mode
To open the plan in full screen in the Webapp:
- Click Fullscreen button

To exit full screen:
- Click Toggle full screen mode button
- OR press Esc on your keyboard

- Pinch two fingers to zoom in
- Spread two fingers to zoom out
- Tap the magnifying glass to zoom out until the whole plan is visible
- On iOS: Tap the pin button to zoom in on the selected ticket pin

Plan Versions
It is possible to upload new versions of a plan. The latest version is always displayed as the current version.
If a layer has only one plan version, the plan version button is disabled.
To view all versions of a plan:
- Click the Show details and options button

- Click View versions

- Select a plan version in the drop-down.
- Optional: Select the Show tickets checkbox to show the ticket pins on the plan.

- Tap Plan versions

- Tap on the plan version e.g. Ground_Floor.pdf

- Optional: Tap the pin button to show/hide ticket pins

- Tap Plan versions

- Tap on the plan version e.g. Ground_Floor.pdf

- Optional: Tap the pin button to hide/show ticket pins

Compare Plan Versions
Compare plan versions to highlight the differences between versions.
Download Plan
Download a plan as PDF file with or without ticket pins.
Updated July 29, 2025
