[PRC] LREC-013 | Ticket created => Assign it to a specific user

1 Overview

This recipe assigns every newly created ticket to a default user based on their user ID.

2 Access & Prerequisites

• Connect PlanRadar in the Connections tab

• Know the numeric user ID of the assignee

• Ensure permissions for updating tickets
  

  

3 Use the Recipe from the Library

Use: [PRC] LREC-013 | Ticket created ⇒ Assign it to a specific user

4 Configure the Recipe

• In the trigger, select event type as Created
  

  

• Fill in the mandatory fields in the update step

• Set user ID in update step (you can find it in the User management > Users)

• In step 5, fill in the email address to receive notifications when an error occurs

• Save and test the recipe

• Activate once tested
  

  

  
  
  

  

5 Filter by Project (Optional)

Apply filters in the trigger to limit scope.

6 What Happens Next

All new tickets are assigned to the specified default user.

7 Further Exploration

You can link this to routing rules or escalations in PlanRadar.