Fill Ticket Fields with Voice

Overview

Use voice input to quickly fill ticket fields when creating or editing a ticket in the mobile app:

1. Speak naturally and describe everything that you want to include in the ticket.
2. Your voice recording is transcribed by AI and the text appears while you are talking.
3. AI understands the context of what you say and suggests relevant ticket fields and values.
4. Review the fields and choose which fields should get filled.
5. Finish creating the ticket as if you had filled the fields manually.

Access & Permissions

Use Voice When Creating a Ticket

Continue after you started creating a ticket and selected a form, as described in Create a Ticket.

To fill fields of a new ticket with voice:

1. Tap Fill with voice
   

   

2. Tap Start recording and describe what you want to include in the ticket.
   

   

3. You see the live transcript of your spoken words.
   

   

4. Tap Stop recording when you described everything.
   

   

5. Wait a moment while AI processes the suggested ticket fields.
   

   

6. Review the suggested fields and their mapped values.

7. Under AI note, you see the recorded text that was not matched to any ticket fields. This content won't be added to the ticket.

8. Optional: Tap Continue recording to talk more and repeat the steps above.
   

   

9. Optional: Deselect fields that you don't want to fill.

10. Tap Fill selected fields
    

    

11. You return to the Create ticket screen with the fields filled as reviewed.

12. Optional: You can fill or edit fields as usual when you Fill in the Form of a Ticket.

13. Tap ✔ to complete the ticket creation.
    

    

Use Voice When Editing a Ticket

Using voice when editing a ticket works nearly the same as when creating a ticket. Existing values of selected ticket fields are replaced.

To fill fields of an existing ticket with voice:

1. Open the More menu
   

   

2. Tap Edit with voice
   

   

3. Tap Start recording and describe what you want to include in the ticket.
   Follow the other steps as described above in Use Voice When Creating a Ticket.
   

   

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