Duplicate Tickets in the Webapp

Overview

Duplicate an existing ticket to save time when creating similar tickets.

Access & Permissions

Duplicating tickets is a Webapp-only feature. However Copy and Paste Tickets is available for all platforms.

Duplicate an Existing Ticket

Duplicate a ticket to reuse information for a new ticket. All ticket fields are included (e.g. title, assignee, due date, parent ticket).

1. Open the ticket that you want to duplicate
2. Click More
3. Click Duplicate ticket


   

4. Fill your ticket and click Save.