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Using PlanRadar

Comment a Ticket

Overview

Stay connected with your team and share information in real time using comments in tickets.

Access & Permissions

Read and Write Comments

To write a comment in a ticket and view the journal:

  1. Open the ticket and scroll down to Journal
  2. Click New comment and enter your text
  3. Click Send to submit your comment
  4. Click the filter icon to define which entries (e.g. only comments, only Attachments) you want to see in which order.
  1. Open the ticket
  2. Tap Type a message
    

  3. Enter your message
  4. Tap Send

  5. To view the sent message open the journal by pressing the journal icon
  6. In the journal you can see all messages and changes made to the ticket. You can also type a message here.
  7. After sending the message you can view it in the journal

Notifications

Depending on your notification settings you will receive email notifications.

Updated February 17, 2025