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Using PlanRadar

Use QR Codes to Link & Open Tickets

Overview

Link PlanRadar Tickets with QR codes to save time finding the right Ticket when working on-site. Scan the QR code with your camera or PlanRadar mobile app and the linked Ticket will open.

Access & Permissions

How to enable

You need to enable this feature on your mobile device. Once enabled, it will be available for all Tickets.

  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Enable QR code feature toggle
  4. Tap Done
  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Enable QR code feature toggle

How to order QR codes that work with the PlanRadar app

To obtain this information, please contact [email protected] or your assigned customer success manager.

How to use (link & unlink)

Link a Ticket to a QR code

  1. Open the Ticket you want to link to a QR code
  2. Tap the more menu in the top right corner
  3. Tap Link to QR code to open the camera
  4. Scan the QR code
  1. Open the Ticket you want to link to a QR code
  2. Tap the more menu in the top right corner
  3. Tap Link to QR code to open the camera
  4. Scan the QR code

How to see if a Ticket is linked to a QR code

If a Ticket is linked to a QR code in the Ticket list, a QR code icon will be shown.

QR Indicator.png

QR Indicator.png

When you open a linked Ticket, there will be a section “Linked to: QR code”.

Linked Ticket.png

Linked Ticket.png

Unlink a Ticket from a QR Code

In ticket's more menu:

  1. Open the Ticket
  2. Tap the more menu
  3. Tap Unlink QR code
    Unlink Ticket.png
  4. Tap Unlink QR code to delete the link between this Ticket and the QR code
    Confirm Unlink.png
  1. Open the Ticket
  2. Tap the more menu
    More.png
  3. Tap Unlink QR code
    Unlink QR.png
  4. Tap Yes to delete the link between the QR code and the ticket
    Confirm Unlink.png

In ticket field:

  1. Open the Ticket
  2. Scroll in the Ticket to the section called linked to: QR Code and tap it
    Linked.png
  3. Tap Unlink QR code
    Unlink.png
  4. Tap Unlink QR code to delete the link between this Ticket and the QR code
    Confirm Unlink.png
  1. Open the Ticket
  2. Scroll in the Ticket to the section called linked to: QR Code and tap it
    Linked.png
  3. Tap Unlink QR code
    Unlink.png
  4. Tap Yes to delete the link between the QR code and the ticket
    Confirm Unlink.png

How to scan a QR Code to open a linked Ticket

There are two ways to open Tickets by scanning QR codes:

From within the PlanRadar App

  1. Open the Ticket list or plan view
  2. Tap the search icon
    Search Icon.png
  3. Tap QR code icon to open the camera
    QR Search.png
  4. Scan QR code to open the linked Ticket
  1. Open the Ticket list or plan view
  2. Tap the search icon
    Search Icon.png
  3. Tap the QR code icon to open the camera
    QR Search.png

Using your phone’s camera

  1. Open your camera app
  2. Scan the QR code
  3. Tap the PlanRadar button
    iPhone camera app with a scanned QR code and the PlanRadar button highlighted below it
  1. Open your camera app
  2. Scan the QR code
  3. Tap the URL that appears on your screen
    Android camera app showing the scanned QR code’s web address, with Show options below it

Troubleshooting

Why is it not possible to link a Ticket to a QR code?

Make sure you are using supported QR codes.

There are two possible reasons why you don’t see the “Link to QR code” button:

  1. The feature might not be enabled for the device you're using

  2. The Ticket might be already linked to another QR Code

How can I link a Ticket to a different QR Code?

If you want to link a Ticket to a different QR code, you have to unlink it first. You can then go ahead and link it to a new QR Code.

Updated March 25, 2026