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Using PlanRadar

Set a Repetition Date for Tickets

Overview

Set a repetition date or interval for recurrent tasks to automatically set the ticket status to 'Open'.

Access & Permissions

Setting a repetition date for a ticket is currently available for the Webapp and Android app.

Set a Repetition Date

To set a repetition date:

Continue here after you Create a Ticket or View & Edit a Ticket.

  1. Click Configure repeat timing
    Configure.png
  2. Select the Enable repetition checkbox
  3. Configure repetition timing as explained below
  4. Click Save
    Repetition Timing Configuration.png
  1. Open a ticket
  2. Tap Set a repeat date
    Repeat Date.png
  3. Select the Enable repetition checkbox
  4. Configure repetition timing as explained below
  5. Tap Save
    Confiure Repeat Date.png

Configure Repetition Timing

When configuring the repetition timing to open a ticket, there are different repetition timings available:

Daily

To set the ticket to repeat on daily intervals:

  1. Select the repetition to be Daily

  2. Enter the number of days for the interval (mandatory)

  3. Enter the time at which the ticket should be set to open (mandatory)

  4. Select the Set start date checkbox and use the date picker to select the date at which the ticket should start repeating

  5. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  6. Select the Add note checkbox to add a note regarding the repetition

    Daily Repetition.png

  1. Set the repetition to Daily

  2. Tap Repeat at to select the time of the repetition

  3. Tap Every to enter the number of days for the interval 

  4. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings.

  5. Select the Add note checkbox to add a note regarding the repetition

    Daily Repetition.png

Weekly

To set the ticket to repeat on weekly intervals:

  1. Select the repetition to Weekly

  2. Select the day of the week on which the ticket should be reopened from the drop-down (mandatory)

  3. Enter the number of weeks between one occurrence and the other (mandatory)

  4. Enter the time at which the ticket should be set to open (mandatory)

  5. Select the Set start date checkbox and use the date picker to select the date at which the ticket should start repeating

  6. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  7. Select the Add note checkbox to add a note regarding the repetition

    Weekly Repetition.png

  1. Set the repetition to Weekly

  2. Tap Repeat on weekday to select the day on which the ticket gets set to open

  3. Tap At time to select the time of the day at which the ticket gets set to open

  4. Tap Every to enter the number of weeks between intervals

  5. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  6. Select the Add note checkbox to add a note regarding the repetition

    Weekly Repetition.png

Monthly

You can repeat your ticket on a monthly basis, either on a specific date or on a specific weekday (for example, every second Monday of the month).

On a specific date of the month

  1. Select the repetition as Monthly

  2. Select the Repeat on day of the month checkbox

  3. Enter the date of the day on which the ticket would be set to open (mandatory)

  4. Enter the number of months between one occurrence and the other (mandatory)

  5. Enter the time at which the ticket should be set to open (mandatory)

  6. Select the Set start date checkbox and use the date picker to select the date at which the ticket should start repeating

  7. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  8. Select the Add note checkbox to add a note regarding the repetition

    Monthly Repetition.png

On a specific weekday

  1. Select the repetition as Monthly
  2. Select the Repeat on weekday checkbox
  3. Select the day in the month (first, second, third, etc.) from the drop-down (mandatory)
  4. Select the weekday (Monday, Tuesday, etc.) from the drop-down (mandatory)
  5. Continue as explained above
    Monthly an Exact Day Repetition.png

On a specific date of the month

  1. Set the repetition to Monthly

  2. Tap Repeat on and set it to Day of the month

  3. Tap Repeat on Day of the month to select the day of the month on which the ticket gets reopened

  4. Tap At time to select the time at which the ticket gets set to open

  5. Tap Every to enter the number of months between intervals

  6. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  7. Select the Add note checkbox to add a note regarding the repetition

Repeat on Weekday

  1. Set the repetition to Monthly

  2. Tap Repeat on and set it to Weekday

  3. Tap Every to select the place of the day in the month (first, second, third, etc.)

  4. Tap Weekday to select the day of the week (Monday, Tuesday, etc.)

  5. Tap At time to select the time at which the ticket gets set to open

  6. Tap Every to enter the number of months between intervals

  7. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  8. Select the Add note checkbox to add a note regarding the repetition

Monthly Weekday Repetition.png

Yearly

  1. Select the repetition as Yearly

  2. Select the Month from the drop-down (mandatory)

  3. Select the date of the day on which the ticket would be set to open from the drop-down (mandatory)

  4. Enter the number of years between one occurrence and the other (mandatory)

  5. Enter the time at which the ticket should be set to open (mandatory)

  6. Select the Set start date checkbox and use the date picker to select the date at which the ticket should start repeating

  7. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  8. Select the Add note checkbox to add a note regarding the repetition

    Yearly Repetition.png

  1. Set the repetition to Yearly

  2. Tap Repeat on month to select the month in which the ticket gets reopen

  3. Tap Day to select the day of the month on which the ticket gets reopen

  4. Tap At time to select the time at which the ticket gets set to open

  5. Tap Every to enter the number of years between intervals

  6. Select the Start on the nearest matching date checkbox to start the repetition on the same day of configuring the settings

  7. Select the Add note checkbox to add a note regarding the repetition

    Yearly Repetition.png

Updated October 29, 2025